Processing Time

All orders are processed within 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking details. Please note that processing times may vary during peak seasons or holidays.

 

Shipping

We're based in the UK, and our online shop proudly serves international customers across the world:

Shipping Methods

* UK Orders: Royal Mail Tracked 48 or Evri

* International Orders: Royal Mail International Tracked or Evri

 

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order through the provided link to stay updated on its progress.

 

Lost or Delayed Shipments

While we strive to ensure timely deliveries, we are not responsible for delays caused by carriers or customs. Please keep in mind that estimated delivery times, especially for international shipments, may vary due to factors involving both the UK courier and your local one. If your order is significantly delayed or lost, please contact us, and we will do our best to assist you.

 

Refunds

We understand that sometimes items may not be exactly what you were hoping for. If you're not satisfied with a product purchased from our online store, please contact us within 14 days of delivery.

 

Return Address

Please contact me for the return address.

 

Refunds

Once we receive your return, we aim to process refunds within 3 working days. After processing, you'll receive a notification via email. Please note, it typically takes 2-5 business days for the refund to appear in your original payment method. 

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Contact Me

If you have any further questions or issues about shipping or your order status, feel free to reach out. We’re happy to help!

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Warm regards,
Mati Q